Frequently Asked Questions
At what time does a tour start? Can I choose it myself?
Every tour has its starting time. In some cases you might be able to choose one of the several suggested starting times.
Can I add a destination to the transfer or remove one?
Can I add one or more people in an already booked tour?
Can I add places myself in the tour?
No, you can not. Although, if you wish for a custom tour, you might write to our customer support and we'll do our best to help you.
Can I cancel booked tour?
As a rule, you can cancel a booked tour free of charge up to 24 hours before the start of the tour. If you cancel within 24 hours before the start, the company will keep a certain percentage as a cancellation fee. Before paying for the tour you will find detailed information about this fee.
Can I tip?
You can leave a tip for our drivers with either cash or card. If you want to leave a tip for any of the service staff during the tour, ask on the spot.
Does downtime add to the cost, for example, while we eat lunch at a roadside establishment or take pictures?
Yes. With each booking, you are given a free waiting time, after which the waiting time is paid.
How can I leave a review of a trip? Is it really needed?
It is really needed. Feedback is the only indicator of the quality of service. Both positive and negative experiences matter. You can leave the review on the booking page after the driver changes the order status to Completed.
How do I leave a tour feedback?
How do I pay for the tour?
You can pay for your tour minimum 24 hours before. Payment is by Card. You will find the responding button on the page of your booking.
How do I share my impressions in internet?
We will be glad if you tag us while sharing your impressions and photos. This way our team will be able to see your pics and stories. We are happy to see you satisfied, so we might share some of your photos with your consent. You might have a little spotlight!
How do I write a complaint?
If you want to write a complaint, provide it in a written form, electronically. The responding email you can find on the contact page. If the text of the complaint fails to present valid facts that can be verified, it will not be considered.
How is cost of the tour calculated?
How much does a transfer cost? Is the price at which I booked the trip final?
Price is calculated automatically, according to the route. Provided that you do not change the route of travel, the cost does not change. However, you are given a free waiting time while booking, after which the waiting time is paid.
How to pay the driver and when?
You should pay 24 hours prior to the beginning by card on the website. You will find the responding button on the booking page.
How will I receive information about my booking?
When you'll book a tour or a transfer, you'll get a booking page link via SMS and email. On this page you can see your booking information.
I am being met at the airport, but my flight is delayed. Will the driver wait for me?
Definitely will. The main thing is that your flight number has to be indicated in the comments to the order.
I am late on a tour, what should I do?
I have decided not to go anywhere, can I cancel my trip? Do I pay a fine for this?
Sure you can cancel your trip. Follow the link in the SMS or in the message received by e-mail and click the Cancel Booking button. You do not pay anything for this. In case you have not payed for the service 24 hours before the booking time, your trip will be canceled automatically.
I was offered another car and another driver instead of the one I chose. Is this normal?
Rarely, but it happens that the driver cannot drive for various reasons, and also, there may be technical problems in the car. In this case, the system will match you with another driver and offer you to travel with him.
I was offered to visit another place instead of one in the tour, is that normal?
It is absolutely normal. One place might not be ready to take the visitors so in this case we will find the new one for you, that will be equally good or even better.
Is there a dress-code on tours?
In general - no, but it depends on what kind of activities are in the tour. For example if you are visiting churches then yes, there is a dress-code. On each tour page you will find Additional Information - here will be written about the dress-code too, if such exists.
What should I bring on a tour?
What's included in tours?
Every tour includes different places and activities. Transportation; ticket, admission or entrance fees are generally included. Although you should read about it in detail on the tour page.
Where is the meeting and ending point of the tour?
Mostly, every tour includes pick up and drop off, as they are individual tours. The driver will come at the indicated address and take you on a trip - after the tour, you'll be driven to your place. If there is an exception, that will be written on the tour page.
Will I have Wi-Fi on a tour?
Will I need to bring pocket money on a tour?
It depends what kind of tour is it and what's included in the price. If any of the activity's fee is not included in the price, sure, you will need some money. Besides, in some places you might really like something like a souvenir or a wine and you might want to buy it.